Return & Refunds
Please note that all orders are shipped from the Netherlands. Should you wish to return your order, you will have to ship the item(s) to our warehouse in the Netherlands.
As a EU consumer have the right to check and try the item(s) you’ve purchased from us. You have 14 days, starting from the day after delivery, to try the items. In this period you can decide if you want to keep the items.
If you do not like the item(s) and for any reason wish to return the item(s), then please make sure:
- The item(s) are not damaged by you and do not show any signs of usage. If the items are damaged or show signs of usage, then we can charge you with costs to clean, repair and/or replace the items.
- The item(s) are packaged in a good shipping box (preferably the one your items came in).
Please provide a document with the item(s) with at least your Order number, name and address. That way we know who’s send the item(s) to us.
Please ship the goods to:
Team Sunweb Shop
If the items are OK, then we shall refund your money within 5 days after receipt of your shipment. We shall refund the money via the payment method you’ve used upon purchase.